Shipping policy

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Shipping Policy

Thank you for shopping with Sweet Offroad. We work hard to get your order packed safely and on its way as quickly as possible. Please review the information below regarding processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within[1–3 business days] after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day. Certain special-order, custom, oversized, or backordered products may require additional processing time. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products in your order, shipping destination, and available shipping method.

Oversized or heavy off-road products may require additional freight or handling charges.

Delivery Estimates

Estimated delivery times provided at checkout are estimates and do not include order processing time.

Delivery times can vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Order Tracking

When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier's tracking system to update after the shipment is accepted.

Large & Oversized Items

Some oversized or heavy products may ship separately from the rest of an order or require a specialized freight service.

If special delivery arrangements or additional charges are required, we will contact you before proceeding with the affected shipment.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the shipment.

Lost, Missing, or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact Sweet Offroad promptly with your order number and relevant details so we can review the situation.

For damaged shipments, please retain the packaging and take photographs of the package and damaged product.

International Shipping

At this time, Sweet Offroad ships only within the United States.

Questions?

If you have questions about shipping or an existing order, please contact us:

Sweet Offroad
Email: mallory@sweetoffroad.com
Website: www.sweetoffroad.com